The services of a skilled Mediator with experience in ART-related negotiations can help all parties to be clear about their wishes and expectations. All parties can then work toward a shared goal: helping a family overcome their obstacles to reproduction.
BioLaw Ethics Institute offers mediation and conflict resolution services to reproductive clinics and organizations, and helps you implement policies and procedures to make collaboration with other parties a natural part of your operations. We help you by
- Providing mediation services for all clinicians and managers in relationship building and collaborative practice;
- Creating a consistent organizational culture of empathizing, listening, acknowledging, explaining, and thanking;
- Educating all staff on conflict management policy and procedures in a way that encourages their support;
- Providing a process for conflict management.
Many times, when disputes arise between an ART Clinic and a patient, no dispute process or money can restore the patient: the patient sought the assistance of the clinic or sperm bank to have a child, and that goal has been not been achieved. The most difficult disputes arise when reproductive material has been mistakenly lost or destroyed, sperm or embryos don’t survive the freeze, or confidential information has been released.
All ART clinics, donor agencies, and sperm banks need to be able to effectively communicate difficult information. BioLaw Ethics Institute offers mediation services for staff and patients that reinforce communicating, listening and handling difficult conversations — about money, changes in donors, disappointing outcomes, etc. A strong, sensitive, honest beginning to these conversations is critical, and will set the tone for all subsequent discussions.
BioLaw Ethics Institute is your partner to interface with your professional liability carrier when there is a claim. Assisting defense counsel with language and approach can help them be comfortable and provide better solutions. BioLaw Ethics Institute will also serve as a mediator for mandated mediation sessions.
BioLaw Ethics Institute provides the above mediation and conflict resolution services.
We can also train your staff to offer these services.